Terms and Policies

Terms and Conditions

Welcome to the webpage of Ahmad Tea USA (“Ahmad Tea USA”). Please review this agreement (the “Agreement”), which shall apply to the use of this webpage, as well as to the purchase of all products sold to you through this webpage. By using this webpage you represent that you have reviewed and understand the terms and conditions set out therein and that you agree, without limitation or qualification, to be bound by the terms and conditions of this Agreement.

As the terms of this Agreement may be modified at Ahmad Tea USA’s sole discretion, without any obligation to notify you, we advise that from time to time you check this webpage to review the changes. Your continued use of this webpage shall constitute your consent to any changes. 1. Privacy Policy: Ahmad Tea are committed to protecting and respecting your privacy and complying with applicable laws for the protection of personal data. This policy sets out (1) the type of information we collect from you when you visit the Website; and (2) the way we treat any information we collect from you, or that you provide to us through the Website.

Parts of our Website may contain links to third party websites for your convenience and information. When you access a third party website through such link please understand that we do not control the content and are not responsible for the privacy practices of that site even where they may contain Ahmad Tea or associated company logos. We suggest that you carefully review the privacy policies of those websites linked from our site. These sites may send their own cookies to users, collect data or solicit personal information and Ahmad Tea is not liable within these circumstances.

Information collected through our Website

When you visit our Website, we may collect information on two different levels about your visit: (1) Statistical Information, collected as you browse the site, and (2) personal information which you knowingly give to us.

(1) Statistical Information In general this Website automatically gathers certain usage information such as the number and frequency of visitors to our Website, very much like the television ratings that tell the networks how many people tune into the programmes. We may also invite you to interact with our Website by answering questions and selecting preferences as you move around the Website. We only use this data in an aggregated and non-personally identifiable way. The collected data helps us to determine our visitor's preferences, and to improve our Website so it is as appealing as we can make it for as many of you as possible.

Like many companies, we use ""cookie"" technology on our Website. These cookies are small text-only strings that store information in the memory of your browser. There are several reasons we may use cookies:

Persistent Cookies. These cookies contain only a unique number, so when you log in they can tell us whether you've visited us before or if you are a new visitor. These cookies do not obtain any personal information about you or provide us with any way to contact you, and they do not extract any information from your computer. We do use cookies to help us identify site features in which you have the greatest interest, so that we can provide more of what you may want.

Session Cookies. These cookies are used to store information about your current visit to our site, such as if you have logged in successfully or if you have entered information into an electronic form. We use these cookies to personalise information and to help with on-line services. They can also provide us with a quick and convenient means of keeping site content fresh and relevant to your interests. Our server uses cookies to help with back-end interaction as well, which improves the utility of our site by being able to securely store any personal data that you have shared with us. These cookies are deleted the moment you close your browser window.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.

We do not combine information collected through cookies with any personal information you tell us about yourself.

(2) Personal Information

(a) How we collect your personal information

The only personal information we collect from you is information you choose to provide us about yourself. Some services and facilities on our Website we will require you to provide us with a certain minimum amount of personal information such as your name, postal address and email address in order that we can provide those services to you or to fulfill our obligations to you (""Required Information""). Typical examples where this arises include entering one of our competitions, prize draws or promotions, requesting a sample of our product or registering as a user on our Website. We may also ask you to provide additional information about yourself to assist in us contacting you or providing our services (""Voluntary Information""). We will make it clear what information is Required Information and what is Voluntary Information.

(b) How we use your personal information We will use your personal information for the purpose it has been collected or any other purpose specified at the point of collection. For example, we will retain and use your personal information for the purpose of administrating and notifying you of the results of any competitions or prize draws you have entered.

(c) Direct Marketing If you have agreed to receive direct marketing from Ahmad Tea we may from time to time contact you via phone, post, email or SMS text message in order to send you news and offers and to help formulate our marketing and business strategy for example, to ask your views on how we can improve our products and services, and for the purpose of analysing and researching our business, customers and products.

(d) Opting Out and Updating your personal information Any time after you register your personal information with us you may (i) opt out of receiving any communications you have chosen to receive from us; and (ii) update your personal information by notifying us of changes to the information previously given to us. All requests or notifications should be sent to Ahmad Tea, Winchester Road, Chandlers Ford, Hampshire, SO53 2PZ.

(e) Sharing your personal information We will sometimes need to share your personal information with third parties who we contract to help us deliver services to you and to run and administer the Website and activities run through the Website such as competitions. The information shared with them will be limited to that necessary for them to perform the service. They will not be authorised to make any other use of that information and will treat it confidentially.

Except as described in the previous paragraph, we do not share your personal information with any third party which is not a subsidiary or parent company of Ahmad Tea other than: (i) where it is required by law; (ii) if you specifically authorised us to do so; or (iii) in the event that substantially all of the assets of Ahmad Tea are acquired by a third party in which case personal data held by it about its customers in its databases will be one of the transferred assets. Security We take appropriate technical and organisational measures to prevent accidental or unlawful destruction or unauthorised disclosure, access or alteration to your personal information under our control.We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. to protect against the loss, misuse or alteration of information that we have collected from you.""

2. Use of this Webpage: You acknowledge and warrant that any information you may post, transmit or submit to this webpage does not: (i) infringe on your rights; (ii) infringe on a third party’s rights, specifically but not limited to any intellectual property rights, or any other confidential or proprietary right; and (iii) constitute a criminal offence or give rise to civil liability. Additionally, you acknowledge and warrant that you will not knowingly post, transmit or submit any information that will cause damage to either the webpage or to any other user. Your rights with regard to accessing this webpage may be terminated or restricted at any time at the sole discretion of Ahmad Tea USA. Ahmad Tea USA is not required to give you advance notice or explanation for the termination. This termination shall be in addition to any other rights that Ahmad Tea may choose to enforce.

3. Customer Account: You are responsible for maintaining the security of your customer account on this webpage. Should any charges or damages occur due to your not taking reasonable care of your customer account or password, you agree that you will be held solely responsible.

4. Copyrights and Trademarks: All materials displayed or otherwise accessible through this website are owned by Ahmad Tea USA and third party content suppliers, and are protected under the applicable copyright and trademark laws of the United States and elsewhere. You hereby agree not to print, copy, reproduce, publish, transmit, distribute or make any other similar use of the contents of this website, including, but not limited to, the text, graphics, audio and visual content, and code. Notwithstanding the above, you may access this website and make a single copy of the material for your personal, non-commercial use. Nothing in this Agreement shall be construed as granting you a license for anything other than your personal use.

5. Links: This webpage may contain links to other webpages that are operated by third parties, and are not under the control of Ahmad Tea USA. Ahmad Tea USA is not responsible for, and expressly excludes all liability with relation to these linked webpages which you access at your own risk, and Ahmad Tea makes no representations, warranties or conditions concerning the linked webpages or their contents.

6. Orders and Payment: When you submit an order on this webpage, your order shall be considered as an offer to Ahmad Tea USA. Ahmad Tea USA reserves the right to refuse your order at any time and for any reason, including but not limited to: (i) the availability of the products in your area (Ahmad Tea USA specifically reserves the right to revise or cease to make available any of its products at any time); and (ii) if the products are incorrectly described or priced on the webpage. In the event that your order is cancelled or refused, you shall receive an email confirmation stating same. Additionally, if your order is refused or cancelled following payment, Ahmad Tea USA will reimburse you for the full amount paid. The third party credit card service provider must approve all purchases made through the use of a credit card. You agree not to resell any products purchased under this Agreement, nor to transfer any of your rights hereunder without the prior written consent of Ahmad Tea USA.

7. Shipping: Ahmad Tea USA will ship based on the method you select from the available options. The estimated time of the arrival of your product should be considered as an estimate only, and Ahmad Tea USA will not be responsible for any damages due to delays in shipping. Charges for shipping will be listed when you purchase the product from this webpage. You are responsible for all federal and provincial shipping related taxes, and you agree to comply will all export laws of the United States that apply to the products purchased or received under this Agreement. Ahmad Tea USA uses a third party shipping service provider to ship its products. As such, Ahmad Tea USA will not be liable for any loss, damages (direct or indirect) or expense due to shipping. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third party shipping service provider.

8. Return Policy: If any of our products do not meet your expectations, we want to know. As such, please email info@ahmadteausa.com, and please include your order number and a description of the reason for the return. We will gladly exchange or refund your purchase within thirty (30) days of receipt of the returned merchandise. Please note that refunds will only be issued to the same credit card that was used for the original purchase.

9. Disclaimer: To the fullest extent possible under the law, use of this webpage is at your own risk and Ahmad Tea USA hereby expressly disclaims any representations or warranties (express, implied or statutory) with regards to the webpage and your purchase of any products hereunder. This webpage is provided “as is” and may contain errors, inaccuracies, viruses or bugs, and this webpage may not be up to date, and therefore is not to be relied upon. Specifically, Ahmad Tea USA does not warrant that the product description of pricing is accurate. This exclusion applies to, but is not limited to, warranties of merchantability, quality and fitness for a particular purpose. Should you choose to download any content from this webpage, you do so at your own risk.

10. Limitation of Liability: You hereby waive all remedies, warranties, guarantees or liabilities arising from law or otherwise. In no event shall Ahmad Tea USA, its officers, representatives or employees be liable to direct, indirect, special, consequential, incidental, punitive or otherwise. Ahmad Tea USA, its offices, representatives, and employees shall not be liable for lost profits, business interruption, any computer-related damage or loss of data. Ahmad Tea USA hereby excludes all liability with the respect to the transmission of viruses or bugs. This Entire limitation shall apply even if Ahmad Tea USA, its officers, representatives or employees were informed of the possible occurrence of the abovementioned damages. Ahmad Tea USA’s maximum liability shall in no event exceed the amount paid by the purchaser for the product. This limitation is an essential element of the agreement between Ahmad Tea USA and you.

11. Indemnification: You agree to indemnify, defend and hold harmless (including reasonable legal fees) Ahmad Tea USA, its officers, directors, employees or agents from any action arising from your misuse of this website or the breach of any of the provisions of this Agreement.

12. Miscellaneous: This webpage, any use of this webpage and any dispute relating thereto to or to the products purchased therein shall be governed and construed by the laws applicable to the Province of Quebec, without regard to conflict of law rules. Both Ahmad Tea USA and you agree to the exclusive jurisdiction of the State of Texas. This Agreement and the Privacy Policy shall constitute the entire agreement between the parties and there are no other written or verbal agreements or representations relating to the subject matters described herein. Should any provision of this Terms of Use be deemed invalid or unenforceable, those provisions shall be severed from the Agreement, but shall not effect the validity of the other provisions. "

Privacy Policy

This www.ahmadteausa.com website (the ""Website"") is owned and operated by Ahmad Tea (""Ahmad Tea"" or ""we"" or ""us"")

Ahmad Tea are committed to protecting and respecting your privacy and complying with applicable laws for the protection of personal data. This policy sets out (1) the type of information we collect from you when you visit the Website; and (2) the way we treat any information we collect from you, or that you provide to us through the Website. For the purpose of the UK Data Protection Act 1998 (and equivalent legislation in other EC Member states) the Data Controller Ahmad Tea is a company registered in England and Wales (Company No. Ahmad Tea) whose registered office is at 1 Wood Street, London EC2V 7WS, England. [This Privacy Policy forms part of the Website Terms & Conditions and by submitting your personal information to the Website, you are confirming that you have read and understood this Privacy Policy and are agreeing to the uses of your personal information described in it.]

Before you start

Parts of our Website may contain links to third party websites for your convenience and information. When you access a third party website through such link please understand that we do not control the content and are not responsible for the privacy practices of that site even where they may contain Ahmad Tea or associated company logos. We suggest that you carefully review the privacy policies of those websites linked from our site. These sites may send their own cookies to users, collect data or solicit personal information and Ahmad Tea is not liable within these circumstances.

Information collected through our Website

When you visit our Website, we may collect information on two different levels about your visit: (1) Statistical Information, collected as you browse the site, and (2) personal information which you knowingly give to us.

(1) Statistical Information

In general this Website automatically gathers certain usage information such as the number and frequency of visitors to our Website, very much like the television ratings that tell the networks how many people tune into the programmes. We may also invite you to interact with our Website by answering questions and selecting preferences as you move around the Website. We only use this data in an aggregated and non-personally identifiable way. The collected data helps us to determine our visitor's preferences, and to improve our Website so it is as appealing as we can make it for as many of you as possible.

Like many companies, we use ""cookie"" technology on our Website. These cookies are small text-only strings that store information in the memory of your browser. There are several reasons we may use cookies:

Persistent Cookies. These cookies contain only a unique number, so when you log in they can tell us whether you've visited us before or if you are a new visitor. These cookies do not obtain any personal information about you or provide us with any way to contact you, and they do not extract any information from your computer. We do use cookies to help us identify site features in which you have the greatest interest, so that we can provide more of what you may want.

Session Cookies. These cookies are used to store information about your current visit to our site, such as if you have logged in successfully or if you have entered information into an electronic form. We use these cookies to personalise information and to help with on-line services. They can also provide us with a quick and convenient means of keeping site content fresh and relevant to your interests. Our server uses cookies to help with back-end interaction as well, which improves the utility of our site by being able to securely store any personal data that you have shared with us. These cookies are deleted the moment you close your browser window.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.

We do not combine information collected through cookies with any personal information you tell us about yourself.

(2) Personal Information

(a) How we collect your personal information The only personal information we collect from you is information you choose to provide us about yourself. Some services and facilities on our Website we will require you to provide us with a certain minimum amount of personal information such as your name, postal address and email address in order that we can provide those services to you or to fulfill our obligations to you (""Required Information""). Typical examples where this arises include entering one of our competitions, prize draws or promotions, requesting a sample of our product or registering as a user on our Website. We may also ask you to provide additional information about yourself to assist in us contacting you or providing our services (""Voluntary Information""). We will make it clear what information is Required Information and what is Voluntary Information.

(b) How we use your personal information We will use your personal information for the purpose it has been collected or any other purpose specified at the point of collection. For example, we will retain and use your personal information for the purpose of administrating and notifying you of the results of any competitions or prize draws you have entered.

(c) Direct Marketing If you have agreed to receive direct marketing from Ahmad Tea we may from time to time contact you via phone, post, email or SMS text message in order to send you news and offers and to help formulate our marketing and business strategy for example, to ask your views on how we can improve our products and services, and for the purpose of analysing and researching our business, customers and products.

(d) Opting Out and Updating your personal information Any time after you register your personal information with us you may (i) opt out of receiving any communications you have chosen to receive from us; and (ii) update your personal information by notifying us of changes to the information previously given to us. All requests or notifications should be sent to Ahmad Tea, Winchester Road, Chandlers Ford, Hampshire, SO53 2PZ.

(e) Sharing your personal information We will sometimes need to share your personal information with third parties who we contract to help us deliver services to you and to run and administer the Website and activities run through the Website such as competitions. The information shared with them will be limited to that necessary for them to perform the service. They will not be authorised to make any other use of that information and will treat it confidentially.

Except as described in the previous paragraph, we do not share your personal information with any third party which is not a subsidiary or parent company of Ahmad Tea other than: (i) where it is required by law; (ii) if you specifically authorised us to do so; or (iii) in the event that substantially all of the assets of Ahmad Tea are acquired by a third party in which case personal data held by it about its customers in its databases will be one of the transferred assets.

Age restrictions

In some instances, it may not be possible to register for our services or products if you are under a certain age determined by the laws of the country where you are resident. In such cases we may ask you your age for the purpose of establishing your eligibility.

We do not intend to collect Personal Information relating to children through our website. Any person under the age of 16 who registers on our Website will be asked to provide a parent or guardian's e mail address where confirmation will be requested before any communication is made.

Transferring your information to other countries If you are resident within the European Economic Area (""EEA"") your Personal Information that we collect from you may be transferred to, and administered at, a destination outside the EEA which may have different levels of data protection law to the country from where you have submitted your personal information. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this privacy policy.

OR

Overseas data transfers If we transfer personal information to countries, or administer our services through countries whose data protection laws are not as extensive as those in the EEA, we will keep control of the information or require anyone we pass it to to treat it to appropriate standards.

We will ensure that personal information transferred outside the EEA is adequately protected.

Security

We take appropriate technical and organisational measures to prevent accidental or unlawful destruction or unauthorised disclosure, access or alteration to your personal information under our control.

We will only store your data for as long as reasonably necessary in the circumstance, after which your personal information will be deleted from our systems.

However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures to try to prevent unauthorised access.

Accessing your personal information Subject to some exceptions, you have a right upon written request and payment of a fee of £10, to have a copy of any of your personal information we hold.

Changes to the privacy policy

Any changes that we make to this privacy policy will be posted on this page. Please regularly check the privacy policy for changes. Any changes that we do make to this privacy policy will apply to information provided through the Website following the revised privacy policy being posted. Regardless of any changes we make to our privacy policy, we will continue to use your personal information collected before the change in accordance with the version of the policy in place at the time you provided your information, unless you give your express consent for us to do otherwise.

Contact If you have any questions about this privacy policy or your privacy, you can contact us at Ahmad Tea, Winchester Road, Chandlers Ford, Hampshire, SO53 2PZ.